This Privacy Policy explains in clear terms how your personal information is collected, why it is used, and how it is kept secure at pkuck.
The six core pillars of our privacy policy that keep your data secure.
All personal data stored at pkuck is protected with AES-256 encryption. Data is never stored on servers in a human-readable format.
Every connection you make with pkuck is encrypted using SSL/TLS technology. There is no opportunity for your data to be intercepted in transit.
Identity documents and files submitted during the KYC process are stored on separate, secured servers. Only authorized staff can access this information.
Pkuck never sells your personal data to advertisers or third parties under any circumstances. This is a firm policy we do not compromise on.
Pkuck does not retain your information beyond what is necessary. After account closure, data is deleted after a set period in accordance with legal requirements.
Pkuck's privacy policy is built in accordance with international GDPR guidelines and Curacao eGaming licensing requirements, and is reviewed on a regular basis.
If you have any questions, please reach out to our support team.
Pkuck is a trusted online gaming and Sports Betting platform for users in Bangladesh. We believe a great gaming experience isn't just about fun — it's also about trust. And that trust starts with keeping your personal data safe.
In this Privacy Policy, pkuck clearly outlines what data we collect, why we collect it, how it is stored, and what rights you have. Our goal is for every user to make an informed choice when using pkuck.
This policy applies to the pkuck.ws website, mobile app, and all digital services operated by pkuck. pkuck operates under a Curacao eGaming license and complies with international data protection laws.
Pkuck only collects information that is genuinely necessary for providing services, ensuring security, and meeting legal obligations. We do not collect excessive or unnecessary data.
Pkuck uses your information only for specific, defined purposes — nothing beyond that. The table below clearly outlines each purpose:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account creation, KYC verification, and fraud prevention | Contract performance & legal obligation |
| Financial Information | Deposit & withdrawal processing | Contract Performance |
| Usage Data | Service improvement and responsible gaming monitoring | Legitimate Interest |
| Contact Information | Customer support, promotional messages (with consent) | Consent & Legitimate Interest |
| Technical data | Security & Fraud Detection | Legitimate Interest |
Pkuck never uses your data to make automated decisions that significantly affect you — such as loan approvals or insurance. While some automated processes exist to personalize your gaming experience, they are always subject to human oversight.
Cookies and similar technologies are used on the pkuck website and app. Cookies are small text files stored in your browser that help pkuck remember your visits.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Login sessions, security, and core site functionality | Deleted at end of session |
| Functional Cookies | Remembering language preferences and game settings | Up to 1 year |
| Analytics Cookies | Site usage statistics (anonymized) | Up to 2 years |
| Marketing Cookies | Showing relevant ads (with consent) | 30–90 days |
Cookie Controls: You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some features of pkuck from functioning properly.
Pkuck uses a multi-layered security approach to protect your data — covering not just technical safeguards, but also staff training and procedural controls.
All stored data is protected with military-grade encryption.
Fully encrypted channels are used during all data transfers.
Only authorized staff can access data on a need-to-know basis.
Automated systems continuously monitor for suspicious activity.
Pkuck believes you should have full control over your own data. That's why we guarantee the following rights:
The right to know what data pkuck holds about you and to receive a copy.
The right to request correction of any inaccurate or incomplete information.
Under certain circumstances, you may request that your data be deleted.
The right to request temporary restriction of how your information is used in certain circumstances.
The right to receive your data in a machine-readable format.
The right to object to the use of your information for specific purposes.
To exercise these rights support@pkuck.wsto send us an email. pkuck will respond to your request within 30 days. In some cases, full deletion may not be possible due to legal requirements — you will be informed if that applies.
Pkuck strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any information from minors.
Pkuck does not retain data longer than necessary. Retention periods by data type are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active + 5 years | Legal obligation |
| Transaction History | 7 years | Financial regulatory requirements |
| KYC Documents | 5 years after account closure | AML regulations |
| Gaming Logs | 3 Years | Dispute resolution & security |
| Support Conversations | 2 years | Service Quality Improvement |
| Marketing Preferences | Until consent is withdrawn | Consent-based |
Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
Pkuck may update this Privacy Policy when needed — for example, due to changes in law, the introduction of new services, or updates to our operations.
For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact pkuck's data protection team:
Pkuck will respond to your request within 30 days of receipt. For complex requests, this may take up to 90 days, and you will be informed in advance. If you are not satisfied with pkuck's response, you may file a complaint with the relevant data protection authority.
Read our privacy policy and feel confident? Register today and enjoy the best online gaming experience in Bangladesh.